Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase from Internal. If something isn’t right, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, uninstalled, and in its original packaging

  • The item must be in the same condition as received

  • Proof of purchase is required

Certain items may not be eligible for return due to hygiene or safety reasons.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing times may vary depending on your bank or payment provider

  • Shipping costs are non-refundable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos, and we will resolve the issue as quickly as possible.

Non-Returnable Items

  • Items damaged due to improper installation or misuse

  • Normal wear and tear

  • Items returned without original packaging

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Start a Return

To initiate a return or refund, contact us at:
📧 josampy@hotmail.com

Please include:

  • Order number

  • Reason for return

  • Photos (if applicable)